Background & challenge

The relationship with Macintyre Transport began in 2009, when container operations were still managed through multiple platforms, paper records, and Excel spreadsheets. This disjointed setup drained time and resources, created inefficiencies, and limited the visibility needed to support growth.

Recognising the need to streamline processes and raise service levels, the company turned to a single, integrated solution. By removing manual tasks and automating key functions, Macintyre Transport unlocked immediate efficiency gains while future-proofing its operations for long-term success.

The Solution

Fargo TOPS was first introduced as a simple traffic tool to support existing systems. Through close collaboration, it has since evolved into a comprehensive one-stop shop for all Macintyre’s transport needs, replacing many legacy practices and becoming fully embedded across the business.

With tools such as TOPS Driver, Dispatch, and seamless EDI integrations, the system now delivers real-time visibility, instant data transfer, and automated processes. These capabilities reduce errors, streamline communication, and give customers live tracking and delivery updates—cutting down on queries and building greater trust in the service.

The Results

• Refined processes: With Fargo’s support, Macintyre quickly streamlined workflows and implemented new ideas that offered customers practical solutions to their own challenges.
• Real-time decision-making: EDI bookings enable the business to instantly identify capacity within the network, allowing for proactive planning and improved service delivery nationwide.
• Time and cost savings: Using TOPS Fargo TOPS Driver and Dispatch features, PODs are transmitted digitally to customers with GPS data the same day. This eliminates phone calls and emails, reduces delays, and ensures customers receive the information they need immediately.
• Customer satisfaction: Providing live tracking and delivery information directly to customers reduces queries and fosters trust in the service.
• Streamlined integration: EDI has dramatically reduced data entry time, minimised human error, and given customers confidence that the information is accurate as it originates directly from their systems.
• Fleet management: TOPS Driver App also supports fleet maintenance by enabling drivers to report defects and engineers to monitor service and MOT schedules, ensuring swift response to any issues.

Standout Features

Macintyre highlights EDI links, TOPS Diver and Dispatch as particularly valuable. These features save time, improve accuracy, and allow both the company and its customers to access live information that enhances decision-making and strengthens service levels. Fleet maintenance integration has also become a vital part of daily operations.

Customer Perspective

Piers Kilfoyle, General Manager, Macintyre Transport said:

“TOPS has grown with our business, from a traffic system working alongside our existing tools into a one-stop TMS solution at the heart of our operations. With EDI, Fargo TOPS’ Driver and Dispatch features, we’ve been able to save time, improve accuracy, and provide our customers with live information they can trust. Fargo’s collaborative approach and support have been key to helping us evolve our systems and meet customer needs now and in the future.”