Data Processing Agreement

When you use our services, you’re trusting us with your information. We understand that this is a significant responsibility, and we work diligently to protect your information and deliver our services to you.

This Data Usage Policy is designed to help you understand the information we collect and the reasons behind our collection.

We offer a range of services that help companies like yours plan, schedule, forecast, and execute transport operations using various optimisation techniques and underlying data. You can utilise these services in multiple ways to manage your business effectively.

If you have any questions regarding this Data Usage Policy, please do not hesitate to contact us.

Information the Fargo Group collects

We want to ensure that you understand the types of information we collect when you use our services and why. We collect information to provide you with better services and to improve our offerings for other customers. The information Fargo collects and how it is used depends on how you use our services and how we incorporate this information into them.

We collect information on a routine basis about the interaction of your applications, browsers, and devices with our services, including, but not limited to, IP addresses, crash reports, system activity, and the date, time, and referrer URL of your requests. We collect this information when a Fargo service in your application or on your device contacts our servers. Information such as this may include details about your device type, operating system, database version, and company identifier, as well as the data being processed, which enables us to provide the service.

We collect information about your activity in our services. For example, if you use our services to send messages, we may collect message log information, including your company identifier, the receiving party’s number, the time and date of the messages, routing information, and the message itself. We collect location information when you use our services, which helps us offer features such as geofence alerts, ETA calculations, and forecasts.

We also collect, use, and share Aggregated Data, such as statistical, demographic, and operational data, for any purpose. Aggregated Data could be derived from your personal data, but is not considered personal data in law, as this data will not directly or indirectly reveal your identity or that of any of your employees. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific operational feature, or provide information about the status of particular functionality derived from information on our systems. However, if we combine or connect Aggregated Data with your personal data in a way that allows it to directly or indirectly identify you. In that case, we treat the combined data as personal data and will use it in accordance with this policy.

Other information that we collect includes no unique identifiers. The data is anonymised, meaning there is nothing in the data that traces it back to you or your company as the source. It is stored, anonymised, and aggregated where appropriate, along with all other information from various sources. All data is encrypted in storage, and no personal data is included.

Why the Fargo Group collects data

We use data to build better services. We use the information we collect from all our services for various purposes, as detailed above. We use your information to deliver our services, such as processing your data to return results or helping you share content with intended recipients and receive data from others. We also use your information to ensure our services are working as intended, such as tracking system errors or troubleshooting issues that you report to us.

We use your information to improve our services and develop new ones. We use the information we collect in existing services to help us develop new ones. We also use data for analytics and measurement to understand how our services are being used. We may use information we collect, like your ‘Traffic Supervisor’ email address, to interact with you directly. For example, we may send you a notification about a fix for an issue, or we may inform you about upcoming changes or improvements to our services. If you contact Fargo, we’ll keep a record of your request and its history to help resolve any issues you may be facing. We use information to help improve the reliability of our services.

We may use automated systems that analyse your data to provide you with features tailored to your use of our services. For example, we may turn a feature on or off depending on whether you use it or not. We also use algorithms to recognise patterns in data. We may combine the information we collect across our services for the purposes described above.

Controlling the data you share

Your data or devices may have controls that determine what information we collect. For example, you can modify location settings on your Android device. When you share your information with specific others, you have control over how and whether you share it. For example, you can share proof of delivery and job status information via email or a web portal, or you can choose not to.

We do not share your personal information with companies, organisations, or individuals outside of Fargo except in the following cases. We provide personal information to our affiliates and other trusted businesses or individuals to process it on our behalf, in accordance with our instructions and our Privacy Policy, and in compliance with any applicable confidentiality and security measures. For example, we use service providers to help us with customer support. For legal reasons, we may share personal information outside of Fargo if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request. We may share non-personally identifiable information publicly and with our partners, such as publishers, trade journalists, or government agencies. For example, we may share information publicly to illustrate trends in the general use of our services and the industry as a whole.

We process your information for our legitimate interests and those of third parties, applying appropriate safeguards to protect your privacy. This means that we process your information for purposes such as providing, maintaining, and improving our services to meet the needs of our users, developing new products and features that are useful to them, and understanding how people use our services to ensure and improve the performance of our services.

Retaining your information

We retain the data we collect for varying periods of time, depending on its nature, our use of it, and your configured settings. Some data can be deleted at any time, while other data is automatically deleted or anonymised after a set period. We retain some data for the duration of our services to you, including information on how often you use our services. We also retain some data for more extended periods when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping. When we delete data, we will endeavour to ensure that your data is safely and completely removed from our servers or retained only in an anonymised form. We try to ensure that our services protect information from accidental or malicious deletion.

Data transfer and storage

We may use services and servers located worldwide, and unless explicitly specified in your terms and conditions, your information may be processed on servers located outside the country where your business is based. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same policy. We may also need to comply with specific legal frameworks relating to the transfer of data. We may be required to work with appropriate regulatory authorities, including local data protection authorities and legal bodies.

This Data Usage Policy applies to all of the services and products offered by The Fargo Group.

Legal:

Copyright and Legal Information

The Fargo Group and/or their respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided “as is” without warranty of any kind.

Fargo and/or their respective suppliers hereby disclaim all warranties and conditions about this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall Fargo and/or their respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this server.

The documents and related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Fargo and/or their respective suppliers may make improvements and/or changes in the product(s) and/or the service(s) described herein at any time.

Notices Regarding Services available on this Website

In no event shall Fargo and/or their respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the failure to provide services, or information available from this server.

Links to Third-Party Sites

Certain links on this website will let you leave the Fargo site. The linked sites are not under the control of Fargo, and Fargo is not responsible for the contents of any linked site or any link contained in a linked site. Fargo is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Fargo Systems of the site.